Delivery Information
Joana Fulana's reliable delivery service comes complete with options to suit you, wherever and whenever you want to receive your order.
Please see below details on delivery options to your area:
STANDARD UK - FREE
INTERNATIONAL DELIVERY
- Please note that the delivery schedule below is an indication only, and is dependent on country delivery exceptions and customs clearance.
Shipping
All orders are delivered by DHL or Royal Mail
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
Please note that your billing address must match the address on your bank account/credit card statement.
When your order is shipped, we will send you a confirmatory email.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
For security reasons, all joanafulana.com online purchases require a signature upon delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.
All orders arrive in discreet packaging with no indication of its contents.
If you have any questions regarding shipping please contact us on shipping@joanafulana.com.
Returns & Exchanges
While we are sure you will love what you have ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you will need to follow the instructions set out below.
Q.プレ調停のサービス利用料は無料ですか？
A.システム利用料、協議/プレ調停利用料（調停人への報酬）すべて無料です。ただし、公正証書作成を希望される場合は有料となります。
Q.養育費に関する合意書作成まで、どの程度の時間を要しますか？
A.14日間程度を想定しています。案件によって前後する場合がございますのでご了承ください。
Q.パートナーが手続きに応じない場合でも、サービスは利用できますか？
A.パートナーが応諾いただけない場合は、本サービス上での手続きは実施できません。本サービスは手続きの実施や解決を確約するものではございませんので、ご了承ください。
Q.公正証書作成の費用はどれくらいですか？
A.公正証書作成費用につきましては、養育費の金額によって異なってきますので、詳細については、日本公証人連合会ウェブサイトの「Ｑ. 法律行為に関する証書作成の基本手数料」をご参照ください。また、弊社に作成代行を依頼される場合は別途手数料をご負担いただきます。