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Store Policies

This page tells you the terms of use on which you may make use of our website www.joanafulana.com, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

  • STANDARD UK (Royal Mair Signed For 1st Class)
    - Your order will be delivered within 5 working days (from point of shipping confirmation)* - Your delivery will be made between Monday and Saturday. - You will receive an email stating your tracking number. - If you are out, Joana Fulana’s trusty courier will leave a note to say that your parcel is with a neighbour, or with details on how to arrange a redelivery. Cost: £4.90 *Joana Fulana takes pride in being punctual but throughout December, during Black Friday and mid-sale, you may have to wait a little longer for your order.
  • INTERNATIONAL DELIVERY
    - Please note that the delivery schedule below is an indication only, and is dependent on country delivery exceptions and customs clearance. - Your delivery will be made between Monday and Friday. - Delivery will not be made on public or national holidays (bank holidays, Christmas etc.) - Joana Fulana offers a standard service for regions below, all deliveries are calculated at checkout and are dependent on value and weight. Please also note that some countries have customs clearance charges, and may take further time to deliver. This is out of Joana Fulana’s control but we can track your parcel and advise a plan of action if this is the case. EU and Europe – STANDARD DELIVERY Cost: CALCULATED AT CHECKOUT *Please note the Standard Delivery service applies to all major European cities, with outlying areas taking an additional day. Deliveries to Norway and Switzerland may be subject to customs delays outside of our control. Outside of Europe – STANDARD DELIVERY - Joana Fulana currently ship to: Australia, Brazil, Canada, Japan, Saudi Arabia, USA, United Arab Emirates. Delivery may take up to 10 working days from point of dispached. - If you have a specific delivery request for a location outside our current shipping regions please contact the client services team on +44 1992 631514 or hello@joanafulana.com. Cost: CALCULATED AT CHECKOUT
Privacy and Safety

Your privacy is important to us. We treat it, and any information that you give to us, with as much care as possible. Please read the following policy to understand what we do with your information. Our Website is operated from the UK and so our privacy policy complies with the Data Protection Act 1998 and relevant European data protection legislation.

We are committed to protecting your privacy and honouring the integrity of your personal information. We do not sell or pass any information collected through this Website to others except as disclosed in this Privacy Policy. If you have any requests concerning your personal information or any queries with regard to these practices please contact us by e-mail at support@jonafulana.com.

Policy last updated on 25th May 2020.

  • STANDARD UK (Royal Mair Signed For 1st Class)
    - Your order will be delivered within 5 working days (from point of shipping confirmation)* - Your delivery will be made between Monday and Saturday. - You will receive an email stating your tracking number. - If you are out, Joana Fulana’s trusty courier will leave a note to say that your parcel is with a neighbour, or with details on how to arrange a redelivery. Cost: £4.90 *Joana Fulana takes pride in being punctual but throughout December, during Black Friday and mid-sale, you may have to wait a little longer for your order.
  • INTERNATIONAL DELIVERY
    - Please note that the delivery schedule below is an indication only, and is dependent on country delivery exceptions and customs clearance. - Your delivery will be made between Monday and Friday. - Delivery will not be made on public or national holidays (bank holidays, Christmas etc.) - Joana Fulana offers a standard service for regions below, all deliveries are calculated at checkout and are dependent on value and weight. Please also note that some countries have customs clearance charges, and may take further time to deliver. This is out of Joana Fulana’s control but we can track your parcel and advise a plan of action if this is the case. EU and Europe – STANDARD DELIVERY Cost: CALCULATED AT CHECKOUT *Please note the Standard Delivery service applies to all major European cities, with outlying areas taking an additional day. Deliveries to Norway and Switzerland may be subject to customs delays outside of our control. Outside of Europe – STANDARD DELIVERY - Joana Fulana currently ship to: Australia, Brazil, Canada, Japan, Saudi Arabia, USA, United Arab Emirates. Delivery may take up to 10 working days from point of dispached. - If you have a specific delivery request for a location outside our current shipping regions please contact the client services team on +44 1992 631514 or hello@joanafulana.com. Cost: CALCULATED AT CHECKOUT
Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access our website www.joanafulana.com. This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

Website Cookie Policy

The Website places cookies, which are small data files, on your computer or handheld device. Cookies are essential for helping us deliver a high quality website and online experience for our users, and some collect information about browsing behaviour.

We may use cookies, or similar technology to track your use of the website or other sites related to our business partners.

By using and/or browsing the Website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the Website.

  • STANDARD UK (Royal Mair Signed For 1st Class)
    - Your order will be delivered within 5 working days (from point of shipping confirmation)* - Your delivery will be made between Monday and Saturday. - You will receive an email stating your tracking number. - If you are out, Joana Fulana’s trusty courier will leave a note to say that your parcel is with a neighbour, or with details on how to arrange a redelivery. Cost: £4.90 *Joana Fulana takes pride in being punctual but throughout December, during Black Friday and mid-sale, you may have to wait a little longer for your order.
  • INTERNATIONAL DELIVERY
    - Please note that the delivery schedule below is an indication only, and is dependent on country delivery exceptions and customs clearance. - Your delivery will be made between Monday and Friday. - Delivery will not be made on public or national holidays (bank holidays, Christmas etc.) - Joana Fulana offers a standard service for regions below, all deliveries are calculated at checkout and are dependent on value and weight. Please also note that some countries have customs clearance charges, and may take further time to deliver. This is out of Joana Fulana’s control but we can track your parcel and advise a plan of action if this is the case. EU and Europe – STANDARD DELIVERY Cost: CALCULATED AT CHECKOUT *Please note the Standard Delivery service applies to all major European cities, with outlying areas taking an additional day. Deliveries to Norway and Switzerland may be subject to customs delays outside of our control. Outside of Europe – STANDARD DELIVERY - Joana Fulana currently ship to: Australia, Brazil, Canada, Japan, Saudi Arabia, USA, United Arab Emirates. Delivery may take up to 10 working days from point of dispached. - If you have a specific delivery request for a location outside our current shipping regions please contact the client services team on +44 1992 631514 or hello@joanafulana.com. Cost: CALCULATED AT CHECKOUT
Payments

You can use all the following payment types:

Visa Debit / Credit 
Visa Electron 
Mastercard 
Maestro International 
American Express 
Paypal

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