Store Policies

This page tells you the terms of use on which you may make use of our website www.joanafulana.com, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Personal Information


We collect personal information from you when you:

1. sign up for our mailing list;

2. create an account;

3. purchase a product from us;

4. e-mail us or post content on our social media pages. The type of personal information we collect (if applicable) includes the following: name, user name, password, email address, postal address, telephone number. Credit card information used to pay for purchases is held securely at a financial services approved location and cannot be accessed by us.

We use such personal information collected through this Website for the purposes of:

  • Sending notifications, updates and exclusive news;
  • Fulfilling product orders;
  • Recording your purchase history.
  • We only use the information you provide us with in accordance with our Terms.

You warrant that the information you give us is true, accurate and current and you shall inform us of any changes made to it. You shall not pretend to be any other person when providing us with this information.




Data Protection


We recognise that the information you give us and the information that we capture during your use of the Service is personal data for the purposes of the Data Protection Act 1998 (the "Act") and we hereby acknowledge that we shall treat the information that you give us in accordance with the Act and as set out in this policy.

If your personal information changes, or if you no longer need our service, you may correct, update, delete or deactivate it by emailing us at support@joanafulana.com.

We may store the personal information that you give to us in our databases. We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using the Services.

We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyse Website usage, to improve our content and product offerings and to customise the content and layout of our Services. We believe these uses allow us to improve our Services for our customers. We may use a customer's email address and mailing address or phone number, to contact a customer regarding an order or administrative matters or notices. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

We may use cookies, web beacons, behavioural advertising or similar technology to track your use of the website or other sites related to our business partners.

We may share aggregated, non-personally identifiable information publicly and with our partners such as business with have a relationship with, advertisers or connected sites. For example, we may share information to show trends about the general use of our services.

If for some reason you believe that you have received any SPAM e-mail from us which you have not authorised us to send you, please inform us immediately by emailing us at support@joanafulana.com.




Passing Information to Third Parties


We shall not sell, share, hire or otherwise deal in any of your personal information or Registration Information with third parties unless you give us specific permission to do so when you register or through a subsequent affirmative confirmation on the Services.

We will make your personally identifiable information available to other companies or people when we use third parties to provide specialised services such as delivery services; customer support; email message deployment; suppression, merge and de-duplication services; data processing; and special products or services that you have requested. These companies are only allowed to use the information in order to help us fulfil our Services to you. We do not provide your information to these companies for their own, permanent use; If you unsubscribe for a mailing that we send to you on behalf of a third party, we may share your removal instruction with the third party so that it may be added to that person's list of people to whom they may not send emails.

We may also share your information when required by law, such as when we respond to injunctions, court orders, or legal process; or we believe that your actions violate applicable laws, our Terms of Use, or any usage guidelines for specific products or services, or threaten the rights, property, or safety of our company, our users, or others. We may share aggregated demographic information (country, city) about our user base with our service development team and web hosting provider or other relevant third parties. This information does not identify you as an individual user. We do not link such aggregate user data with personally identifiable information.




Links to Third Parties


This Website may link to other websites. These third party websites are outside of our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these third party websites before you submit any personal information. We cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these third parties. We encourage you to read that website's privacy policy before providing any personal information.




Competitions and Surveys


To help ensure that your personal information is safe and secure, we use state of the art security systems to encrypt your personal details, making it virtually impossible for them to be read over the internet.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the Services.




Your Account


Using the website or certain sections of the website require setting up a user account. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you suspect that the security of your user account has been violated, please inform the website administrator as soon as possible at support@joanafulana.com. Joana Fulana is not liable for any damage that may occur from the unauthorized use of your user account.




Your Choices & Rights


This section explains the choices you have when it comes to receiving marketing communications and how you can exercise your individual rights in relation to your personal data.

You have certain rights in the information we hold about you, including the right to:

1. Object to our use of your personal information.
2. Request a copy of it, update it or to have it deleted.

These rights may be limited in some circumstances.
Requesting access to your personal data You have the right to access a copy of the personal information we hold about you. What if you want us to stop using your personal information? You can also object to certain processing activities which use your personal information, in particular where the processing is based on our legitimate interests. You can ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. You can also ask us to restrict the use of your personal information in certain circumstances. These rights are known as the ‘right to erasure and the ‘right to restrict processing. We will keep a note of your name if you ask for your personal data to be erased. You will also need to use a different email address if you decide to re-register as a customer with us as your old email address will no longer be valid. There may be reasons why the above rights may be limited in some circumstances. For example, we can refuse to provide information if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, have compelling legitimate interests to keep, or need to access in order to exercise our legal obligations. In such situations, we would only use your information for these purposes and not use or share your information in other ways. We will always ensure your privacy is protected and data will always be retained in accordance with the Data retention section of this policy. You may be unable to continue using our services if you require us to stop using your personal information, since this information is necessary for us to accurately fulfil and provide our services. How to withdraw your consent? Where we have asked for your consent, you may withdraw consent at any time, but this will not affect any processing that has already taken place. You're in control of your data – unsubscribing from our marketing communications You can ask us to stop sending you marketing messages by contacting us at any time. If you decide to opt out or unsubscribe it could take up to 72 hours to process the update through our systems. We may also ask you to confirm or update your marketing preferences, if there are changes in the law, regulation, or the structure of our business. Letting us know if your personal information is incorrect If the information we hold on you is wrong or incomplete, then let us know what needs updating and we will correct it. This is your right. Please email us at support@joanafulana.com.





Privacy and Safety

Your privacy is important to us. We treat it, and any information that you give to us, with as much care as possible. Please read the following policy to understand what we do with your information. Our Website is operated from the UK and so our privacy policy complies with the Data Protection Act 1998 and relevant European data protection legislation.

We are committed to protecting your privacy and honouring the integrity of your personal information. We do not sell or pass any information collected through this Website to others except as disclosed in this Privacy Policy. If you have any requests concerning your personal information or any queries with regard to these practices please contact us by e-mail at support@jonafulana.com.

Policy last updated on 25th May 2020.

Personal Information


We collect personal information from you when you:

1. sign up for our mailing list;

2. create an account;

3. purchase a product from us;

4. e-mail us or post content on our social media pages. The type of personal information we collect (if applicable) includes the following: name, user name, password, email address, postal address, telephone number. Credit card information used to pay for purchases is held securely at a financial services approved location and cannot be accessed by us.

We use such personal information collected through this Website for the purposes of:

  • Sending notifications, updates and exclusive news;
  • Fulfilling product orders;
  • Recording your purchase history.
  • We only use the information you provide us with in accordance with our Terms.

You warrant that the information you give us is true, accurate and current and you shall inform us of any changes made to it. You shall not pretend to be any other person when providing us with this information.




Data Protection


We recognise that the information you give us and the information that we capture during your use of the Service is personal data for the purposes of the Data Protection Act 1998 (the "Act") and we hereby acknowledge that we shall treat the information that you give us in accordance with the Act and as set out in this policy.

If your personal information changes, or if you no longer need our service, you may correct, update, delete or deactivate it by emailing us at support@joanafulana.com.

We may store the personal information that you give to us in our databases. We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using the Services.

We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyse Website usage, to improve our content and product offerings and to customise the content and layout of our Services. We believe these uses allow us to improve our Services for our customers. We may use a customer's email address and mailing address or phone number, to contact a customer regarding an order or administrative matters or notices. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

We may use cookies, web beacons, behavioural advertising or similar technology to track your use of the website or other sites related to our business partners.

We may share aggregated, non-personally identifiable information publicly and with our partners such as business with have a relationship with, advertisers or connected sites. For example, we may share information to show trends about the general use of our services.

If for some reason you believe that you have received any SPAM e-mail from us which you have not authorised us to send you, please inform us immediately by emailing us at support@joanafulana.com.




Passing Information to Third Parties


We shall not sell, share, hire or otherwise deal in any of your personal information or Registration Information with third parties unless you give us specific permission to do so when you register or through a subsequent affirmative confirmation on the Services.

We will make your personally identifiable information available to other companies or people when we use third parties to provide specialised services such as delivery services; customer support; email message deployment; suppression, merge and de-duplication services; data processing; and special products or services that you have requested. These companies are only allowed to use the information in order to help us fulfil our Services to you. We do not provide your information to these companies for their own, permanent use; If you unsubscribe for a mailing that we send to you on behalf of a third party, we may share your removal instruction with the third party so that it may be added to that person's list of people to whom they may not send emails.

We may also share your information when required by law, such as when we respond to injunctions, court orders, or legal process; or we believe that your actions violate applicable laws, our Terms of Use, or any usage guidelines for specific products or services, or threaten the rights, property, or safety of our company, our users, or others. We may share aggregated demographic information (country, city) about our user base with our service development team and web hosting provider or other relevant third parties. This information does not identify you as an individual user. We do not link such aggregate user data with personally identifiable information.




Links to Third Parties


This Website may link to other websites. These third party websites are outside of our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these third party websites before you submit any personal information. We cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these third parties. We encourage you to read that website's privacy policy before providing any personal information.




Competitions and Surveys


To help ensure that your personal information is safe and secure, we use state of the art security systems to encrypt your personal details, making it virtually impossible for them to be read over the internet.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the Services.




Your Account


Using the website or certain sections of the website require setting up a user account. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you suspect that the security of your user account has been violated, please inform the website administrator as soon as possible at support@joanafulana.com. Joana Fulana is not liable for any damage that may occur from the unauthorized use of your user account.




Your Choices & Rights


This section explains the choices you have when it comes to receiving marketing communications and how you can exercise your individual rights in relation to your personal data.

You have certain rights in the information we hold about you, including the right to:

1. Object to our use of your personal information.
2. Request a copy of it, update it or to have it deleted.

These rights may be limited in some circumstances.
Requesting access to your personal data You have the right to access a copy of the personal information we hold about you. What if you want us to stop using your personal information? You can also object to certain processing activities which use your personal information, in particular where the processing is based on our legitimate interests. You can ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. You can also ask us to restrict the use of your personal information in certain circumstances. These rights are known as the ‘right to erasure and the ‘right to restrict processing. We will keep a note of your name if you ask for your personal data to be erased. You will also need to use a different email address if you decide to re-register as a customer with us as your old email address will no longer be valid. There may be reasons why the above rights may be limited in some circumstances. For example, we can refuse to provide information if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, have compelling legitimate interests to keep, or need to access in order to exercise our legal obligations. In such situations, we would only use your information for these purposes and not use or share your information in other ways. We will always ensure your privacy is protected and data will always be retained in accordance with the Data retention section of this policy. You may be unable to continue using our services if you require us to stop using your personal information, since this information is necessary for us to accurately fulfil and provide our services. How to withdraw your consent? Where we have asked for your consent, you may withdraw consent at any time, but this will not affect any processing that has already taken place. You're in control of your data – unsubscribing from our marketing communications You can ask us to stop sending you marketing messages by contacting us at any time. If you decide to opt out or unsubscribe it could take up to 72 hours to process the update through our systems. We may also ask you to confirm or update your marketing preferences, if there are changes in the law, regulation, or the structure of our business. Letting us know if your personal information is incorrect If the information we hold on you is wrong or incomplete, then let us know what needs updating and we will correct it. This is your right. Please email us at support@joanafulana.com.





Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access our website www.joanafulana.com. This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

Personal Information


We collect personal information from you when you:

1. sign up for our mailing list;

2. create an account;

3. purchase a product from us;

4. e-mail us or post content on our social media pages. The type of personal information we collect (if applicable) includes the following: name, user name, password, email address, postal address, telephone number. Credit card information used to pay for purchases is held securely at a financial services approved location and cannot be accessed by us.

We use such personal information collected through this Website for the purposes of:

  • Sending notifications, updates and exclusive news;
  • Fulfilling product orders;
  • Recording your purchase history.
  • We only use the information you provide us with in accordance with our Terms.

You warrant that the information you give us is true, accurate and current and you shall inform us of any changes made to it. You shall not pretend to be any other person when providing us with this information.




Data Protection


We recognise that the information you give us and the information that we capture during your use of the Service is personal data for the purposes of the Data Protection Act 1998 (the "Act") and we hereby acknowledge that we shall treat the information that you give us in accordance with the Act and as set out in this policy.

If your personal information changes, or if you no longer need our service, you may correct, update, delete or deactivate it by emailing us at support@joanafulana.com.

We may store the personal information that you give to us in our databases. We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using the Services.

We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyse Website usage, to improve our content and product offerings and to customise the content and layout of our Services. We believe these uses allow us to improve our Services for our customers. We may use a customer's email address and mailing address or phone number, to contact a customer regarding an order or administrative matters or notices. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

We may use cookies, web beacons, behavioural advertising or similar technology to track your use of the website or other sites related to our business partners.

We may share aggregated, non-personally identifiable information publicly and with our partners such as business with have a relationship with, advertisers or connected sites. For example, we may share information to show trends about the general use of our services.

If for some reason you believe that you have received any SPAM e-mail from us which you have not authorised us to send you, please inform us immediately by emailing us at support@joanafulana.com.




Passing Information to Third Parties


We shall not sell, share, hire or otherwise deal in any of your personal information or Registration Information with third parties unless you give us specific permission to do so when you register or through a subsequent affirmative confirmation on the Services.

We will make your personally identifiable information available to other companies or people when we use third parties to provide specialised services such as delivery services; customer support; email message deployment; suppression, merge and de-duplication services; data processing; and special products or services that you have requested. These companies are only allowed to use the information in order to help us fulfil our Services to you. We do not provide your information to these companies for their own, permanent use; If you unsubscribe for a mailing that we send to you on behalf of a third party, we may share your removal instruction with the third party so that it may be added to that person's list of people to whom they may not send emails.

We may also share your information when required by law, such as when we respond to injunctions, court orders, or legal process; or we believe that your actions violate applicable laws, our Terms of Use, or any usage guidelines for specific products or services, or threaten the rights, property, or safety of our company, our users, or others. We may share aggregated demographic information (country, city) about our user base with our service development team and web hosting provider or other relevant third parties. This information does not identify you as an individual user. We do not link such aggregate user data with personally identifiable information.




Links to Third Parties


This Website may link to other websites. These third party websites are outside of our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the Privacy Policies of these third party websites before you submit any personal information. We cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these third parties. We encourage you to read that website's privacy policy before providing any personal information.




Competitions and Surveys


To help ensure that your personal information is safe and secure, we use state of the art security systems to encrypt your personal details, making it virtually impossible for them to be read over the internet.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep your details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering through the Services.




Your Account


Using the website or certain sections of the website require setting up a user account. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you suspect that the security of your user account has been violated, please inform the website administrator as soon as possible at support@joanafulana.com. Joana Fulana is not liable for any damage that may occur from the unauthorized use of your user account.




Your Choices & Rights


This section explains the choices you have when it comes to receiving marketing communications and how you can exercise your individual rights in relation to your personal data.

You have certain rights in the information we hold about you, including the right to:

1. Object to our use of your personal information.
2. Request a copy of it, update it or to have it deleted.

These rights may be limited in some circumstances.
Requesting access to your personal data You have the right to access a copy of the personal information we hold about you. What if you want us to stop using your personal information? You can also object to certain processing activities which use your personal information, in particular where the processing is based on our legitimate interests. You can ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. You can also ask us to restrict the use of your personal information in certain circumstances. These rights are known as the ‘right to erasure and the ‘right to restrict processing. We will keep a note of your name if you ask for your personal data to be erased. You will also need to use a different email address if you decide to re-register as a customer with us as your old email address will no longer be valid. There may be reasons why the above rights may be limited in some circumstances. For example, we can refuse to provide information if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, have compelling legitimate interests to keep, or need to access in order to exercise our legal obligations. In such situations, we would only use your information for these purposes and not use or share your information in other ways. We will always ensure your privacy is protected and data will always be retained in accordance with the Data retention section of this policy. You may be unable to continue using our services if you require us to stop using your personal information, since this information is necessary for us to accurately fulfil and provide our services. How to withdraw your consent? Where we have asked for your consent, you may withdraw consent at any time, but this will not affect any processing that has already taken place. You're in control of your data – unsubscribing from our marketing communications You can ask us to stop sending you marketing messages by contacting us at any time. If you decide to opt out or unsubscribe it could take up to 72 hours to process the update through our systems. We may also ask you to confirm or update your marketing preferences, if there are changes in the law, regulation, or the structure of our business. Letting us know if your personal information is incorrect If the information we hold on you is wrong or incomplete, then let us know what needs updating and we will correct it. This is your right. Please email us at support@joanafulana.com.





Website Cookie Policy

The Website places cookies, which are small data files, on your computer or handheld device. Cookies are essential for helping us deliver a high quality website and online experience for our users, and some collect information about browsing behaviour.

We may use cookies, or similar technology to track your use of the website or other sites related to our business partners.

By using and/or browsing the Website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the Website.

Payments

You can use all the following payment types:

Visa Debit / Credit 
Visa Electron 
Mastercard 
Maestro International 
American Express 
Paypal

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