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Frequently Asked Questions
STANDARD UK (Royal Mair Signed For 1st Class)- Your order will be delivered within 5 working days (from point of shipping confirmation)* - Your delivery will be made between Monday and Saturday. - You will receive an email stating your tracking number. - If you are out, Joana Fulana’s trusty courier will leave a note to say that your parcel is with a neighbour, or with details on how to arrange a redelivery. Cost: £4.90 *Joana Fulana takes pride in being punctual but throughout December, during Black Friday and mid-sale, you may have to wait a little longer for your order.
INTERNATIONAL DELIVERY- Please note that the delivery schedule below is an indication only, and is dependent on country delivery exceptions and customs clearance. - Your delivery will be made between Monday and Friday. - Delivery will not be made on public or national holidays (bank holidays, Christmas etc.) - Joana Fulana offers a standard service for regions below, all deliveries are calculated at checkout and are dependent on value and weight. Please also note that some countries have customs clearance charges, and may take further time to deliver. This is out of Joana Fulana’s control but we can track your parcel and advise a plan of action if this is the case. EU and Europe – STANDARD DELIVERY Cost: CALCULATED AT CHECKOUT *Please note the Standard Delivery service applies to all major European cities, with outlying areas taking an additional day. Deliveries to Norway and Switzerland may be subject to customs delays outside of our control. Outside of Europe – STANDARD DELIVERY - Joana Fulana currently ship to: Australia, Brazil, Canada, Japan, Saudi Arabia, USA, United Arab Emirates. Delivery may take up to 10 working days from point of dispached. - If you have a specific delivery request for a location outside our current shipping regions please contact the client services team on +44 1992 631514 or firstname.lastname@example.org. Cost: CALCULATED AT CHECKOUT
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